Shipping policy
OVERVIEW
Orders are usually processed and dispatched from Melbourne, Australia, within 2 business days of order confirmation (excluding Australian public holidays or office closures communicated on this site). A tracking number will be emailed upon dispatch. Shipping updates may be sent directly from the carrier as required.
AUSTRALIA
Australia Post Standard shipping: $5.99
- Same state: 2–5 business days
- Interstate (metro to metro): 3–6 business days
Australia Post Express shipping: $9.99
- Same state: 1-2 business days
- Interstate (metro to metro): 2-3 business days
WORLDWIDE
- Australia Post Standard International shipping : $19.99
DELIVERY ESTIMATES
Delivery times are an estimate only and Kaelesti Jewels will not be liable for any reasonable or unavoidable delays. Whilst we use premium services, transit times are beyond our control. It is your responsibility to arrange re-delivery or pick up from the delivery company if the parcel cannot be left at the address provided.
INTERNATIONAL ORDERS
When your order reaches the destination country & clears customs, it will be passed on to your local postage provider. You may be able to track the parcel using the same tracking number approximately 3-5 days after it was supplied. Eg. USPS website for US orders.
Please note, Kaelesti Jewels is not responsible for any additional charges associated with international customs & taxes.
Kaelesti Jewels is not responsible for any shipping delays or items lost in transit once they have been collected from our shipping carrier.
ORDERING
Once you have placed an order, you will receive a confirmation via email. If you do not receive a confirmation email, please get in contact with us at: info@kaelestijewels.com.
Once shipped, a second email will be sent containing your tracking details. Your parcel can be tracked using the tracking number and instructions provided in a notification email.